Yes, of course! We understand that buying jewellery online can be a little daunting so we offer the below options if the items are unworn & returned in their original condition including all packaging.
Jewellery - Online Purchases
The great news is, in the unlikely event that you do not love jewel as much as we do, we offer you 3 days from delivery to notify us that you would like to return your jewel via our email hello@imperialjewelley.com.au, and you then have 14 days to return the jewel to us from the date of receiving the goods. To be eligible for a full refund or credit note, your jewellery must be in the same condition that you received it, unworn and unused, and in its original packaging. Our team will assess the goods, and once it has passed all of the above conditions we will action a full refund or a credit, whichever you prefer. This return policy applies to full priced jewellery.
If your jewellery was purchased at a discounted or sale price, we offer a credit note valid for one year. Please note that if your ring(s) have been resized, or if any jewellery has been customised or modified in any way, we do not offer refunds or credit notes.
Return address:
Imperial
Attention: Sarina/Erika
Portside Wharf
39 Hercules Street
Hamilton, Brisbane QLD 4007
Australia
Phone 07 3852 2997
Please ensure you email us tracking details once you have posted the goods to us.
Jewellery - Instore Purchases
If your jewel was bought in-store at any of our three locations we offer you 3 days from purchase to notify us that you would like to return your jewel via our email hello@imperialjewelley.com.au, and you have 14 days from the date of purchase to be eligible for a credit note. We do not provide a refund on in-store purchases for change of mind however, we are happy to offer a credit note valid for two years. To be eligible for a credit note, your jewellery must be in the same condition that you received it, unworn and unused, and in its original packaging. Our team will assess the goods, and once it has passed all of the above conditions we will action a credit note.
Watch Purchases
Please note all watch sales are final and cannot be refunded, online or instore, however, we will happily exchange or provide a credit note valid for 2 years. We offer you 3 days from purchase to notify us that you would like to return your watch via our email hello@imperialjewelley.com.au, and you have 7 days from the date of purchase to be eligible for a credit note. To be eligible for a credit note, your watch must be in the same condition that you received it, unworn and unused, and in its original packaging. Our team will assess the goods, and once it has passed all of the above conditions we will action a credit note or exchange.
